Privacy Policy

Effective Date: September 2024

At GeniePay, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our mobile app and related services.

By using GeniePay, you agree to the collection and use of your personal information as outlined in this policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

a. Personal Information

We collect the following types of information to provide and improve our services:

Account Details: When you create an account on GeniePay, we collect information such as your name, email address, phone number, and payment details.
Transaction Data: Information about your transactions on the platform, including bill payments, airtime top-ups, data purchases, and other activities, is collected.

b. Automatically Collected Information

Device Information: We may collect details about your mobile device, including IP address, device type, operating system, and unique device identifiers.
Usage Data: Information about how you use our app, including interaction data, time spent, and features accessed.

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience. These technologies help us remember your preferences and improve the performance of our services.

2. How We Use Your Information

We use the collected information to:

Provide and operate the GeniePay app and its services.
Process your payments and transactions.
Communicate with you about your account, updates, and customer support.
Improve our services by analyzing usage data and user feedback.
Prevent fraud, protect the security of your account, and comply with legal obligations.
Personalize your experience by showing relevant offers or recommendations.

3. How We Share Your Information

a. Service Providers

We may engage trusted third-party companies to perform services on our behalf, such as payment processing, customer support, or analytics. These companies are only allowed to access your information to perform specific tasks, and they are required to keep your data confidential.

b. Legal Obligations

We may disclose your information if required by law or in response to valid legal requests, such as court orders or government investigations.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners as part of the transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Data Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to correct any inaccuracies in your personal information.
Deletion: You can request the deletion of your personal information under certain conditions.
Restrict Processing: You can ask us to restrict the processing of your personal data in certain situations.
Data Portability: You have the right to request a copy of your data in a machine-readable format.

To exercise these rights, please contact us at Support@geniepay.ng. We will respond to your request in accordance with applicable laws.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This may include retaining your information after your account is closed, in order to comply with legal obligations or resolve disputes.

7. Children's Privacy

GeniePay does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our app and website, and where appropriate, through email.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: Support@geniepay.ng